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Hairacy Downtown has been in business since the 1960’s. Kelly the newest owner of this historical salon that sits in this beautiful city of Grand Rapids, Michigan. We appreciate the history of what this salon has given to our guests for many years and try to keep some of that retro vibe while tying in some modern trends. We love hearing the stories of what this salon was and is now. 

CANCELLATION POLICY

Your reservation is very important to us at Hairacy Downtown. We understand that sometimes schedule adjustments are necessary and things come up. While we do our best to be accommodating to sickness and emergencies, we respectfully request at least 48 hours before cancelling your scheduled reservation. Clients cancelling within less than 24 hours of the scheduled reservation will be required to pay 50% of the service reserved. Payment is required before future reservations can be made with Hairacy Downtown. If we do not hear from you (no call/no show) you will be charged 100% of the reserved service amount. You may also be asked to prepay for any future appointments. Finally, arriving more than 15 minutes late we may not be able to provide the service for which you have been scheduled for and a cancellation fee with apply.


Thank you for your understanding. 

RETURNS AND EXCHANGES

We stand behind the product lines we carry. If a retail product purchased at Hairacy Downtown does not meet your expectations, it may be exchanged for another retail product within 14 days of the original purchase date.

All brushes, styling tools, and makeup are final sale.

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For the safety of our clients and stylists, we have adopted the same screening and sanitation processes that are used at local hospitals. Stylists and clients will be screened for symptoms daily. People with any of the following symptoms will not be permitted in the salon: fever, cough, shortness of breath, runny nose, sore throat, diarrhea, skin rash, loss of taste or smell, body aches. Temperature checks will be performed on all clients and stylists upon entering the salon. People with recent travel will be screened further to determined to enter the salon.  For  your safety, stylist tools are disinfected with hospital grade disinfectant between clients. Masks will be worn by clients and stylists. The salon itself undergoes frequent cleaning and disinfecting with hospital grade disinfectant. Before entering the salon please call our salon at 616-459-8025. We will let you know that your stylist is ready.