Your reservation is very important to us at Hairacy Downtown. We understand that sometimes schedule adjustments are necessary and things come up. While we do our best to be accommodating to sickness and emergencies, we respectfully request at least 48 hours before cancelling your scheduled reservation. Clients cancelling within less than 24 hours of the scheduled reservation will be required to pay 50% of the service reserved. Payment is required before future reservations can be made with Hairacy Downtown. If we do not hear from you (no call/no show) you will be charged 100% of the reserved service amount. You may also be asked to prepay for any future appointments. Finally, arriving more than 15 minutes late we may not be able to provide the service for which you have been scheduled for and a cancellation fee with apply.
Thank you for your understanding.
RETURNS AND EXCHANGES
We stand behind the product lines we carry. If a retail product purchased at Hairacy Downtown does not meet your expectations, it may be exchanged for another retail product within 14 days of the original purchase date.
All brushes, styling tools, and makeup are final sale.